We use the following carriers to deliver our orders:
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Standard Return Policy
For items purchased from ATO.com, you can return the item within 30 days of receipt. Returns are subject to the following policies:
Refunds, Partial Refunds or Restocking Fees
|Items in original condition within 30 days.||General Items: 100% of the item price
Customized Items: 85% of the item price
|Items that have been used within 30 days.||Up to 85% of the item price|
|Items in original condition for 30 days to 6 months.||General Items: 70% of the item price
Customized Items: 50% of the item price
|Items in original condition for more than 6 months.||Consult with us|
|Returned items received with damage, missing parts, not in original condition, or that have visible signs of use for reasons due to buyer error.||Consult with us|
The above is the standard shipping & returns policy on ATO.com. If you have any questions, please feel free to contact us.